Something looks wrong during an event? Send us the details below.
Popular answers
How do I take payment for my event?
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Connect a Stripe account in the app, then set an entry fee for each paid division. Teams can pay by card in the iOS or Android app, or you can mark a team as paid when they hand you cash.
A team cannot find my event. What should I check?
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Make sure the event is published and the division still has open spots. If the division is full, teams join the waitlist and you can offer them the next open spot.
How do teams see the schedule?
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Share your event page link. Teams can open it in a browser or the app to see game times, fields, standings, and the bracket.
Can I fix a score I entered wrong?
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Yes. Update the game score and the standings and bracket follow the change. If a bracket already advanced the wrong team, contact us and we will help.
How do refunds work?
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Refunds follow your event rules and Stripe's rules. Read the refunds and disputes policy for who decides and what happens to fees.
How do I delete my account?
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You can delete your account in the app under your profile. The delete account page walks through the steps and what gets removed.
